Project Description

Lead Receptionist / Administrator

Woodlea House Surgery

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South Coast Medical Group is an award-winning NHS Primary Care Home, comprising five GP surgery locations in the Bournemouth general area and serving over 30,000 patients in total.

Our founding Practice, Crescent Providence Surgery has been rated Outstanding by CQC.

By working at scale, we are better able to promote health and provide for the differing needs of the communities of local people and a balanced workload for our staff.  It also enables us to employ a significant multi-disciplinary team including Pharmacists, Advanced Nurse Practitioners and Paramedics (for pre-assessment screening and home visits) all of whom reduce the clinical workload for GPs.

SCMG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our vision is: Be the best provider in healthcare, education and training for our local communities.

We have an exciting opportunity for a full time Lead Receptionist/Administrator to join our team at the Woodlea House Surgery. This will be 37.5 hours per week Monday to Friday.

Job summary:

Receive, assist and direct patients in accessing the appropriate service of healthcare professional within the Surgery in a courteous, efficient, and effective way.

Provide general assistance to the Surgery team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Supporting the Practice Supervisor and reception team in the absence of the Practice Supervisor.

Offer additional information and support to patients and visitors to the Surgery and signpost to additional services that will meet their needs over and above their health needs.

About you

You should have at least 3 years previous General Practice Experience in a reception environment. You should also have experience of working with computerised recording systems and possess excellence IT skills. We also require people who have a proactive, friendly, empathetic and organised approach and are able to maintain confidentiality. Knowledge of SystmOne is essential.

Benefits include:

  • Parking available at each site
  • NHS Pension or Nest Pension
  • Up to 25 days annual leave
  • BH Live Centres Corporate discount
  • Access to Health Service Discounts online, where hundreds of well-known brands offer various discounts to NHS employees.

To apply please email Hayley Hamblin, with your CV, specifying the job you are interested in.

Employer Details

Woodlea House Surgery

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