PCN Deputy Operations Manager

Bournemouth East Collaborative Primary Care Network

Closing date: 28 August 2022

Contact for further information





REPORTS TO:               Operations Manager

HOURS:                          Part time

PAY:                                 Around £12.50 – £13.00/hr

An exciting opportunity has arisen for a highly motivated and enthusiastic individual to take on the role of Deputy Operations manager for Bournemouth East Collaborative (BEC) Primary Care Network (PCN).  The role of the Deputy Operations Manager is an integral part of the Network Management Team and supports the Operations Manager on key areas such as implementation and service delivery (in particular the PCN Treatment centre, MSK services and Mental Health service development), development of new technologies and education of patients in the use of Healthcare Apps, programme delivery reporting, IT, leading on our tackling health inequalities programme, and estates development.

We are seeking someone who is organised, a great communicator, numerate and has excellent attention to detail. You will have a high level of IT and administration experience, knowledge of the health and care sector (particularly primary care) and demonstrate initiative and problem-solving skills.

Job Summary

To provide support to the Operations Manager and the wider PCN by providing operational organisation to ensure effective delivery of PCN services under the direction of the PCN Leadership Team.  It is vital that this role develop strong and constructive relationships with the Practice Management teams under the leadership of the Practice Managers from the four constituent practices.

Key responsibilities:

  • Service delivery: understand the requirements of the Network DES and help the PCN Leadership team develop and implement services to meet its requirements, in particular you will support the development of the PCN Treatment Centre, alongside the Lead clinicians and the Operations Manager, and development of other PCN services such as the MSK service in collaboration with the AECC, and development of mental Health services working with MIND and DHC.
  • Business management: to support PCN Leadership team with the day to day management of the PCN and the limited company that will employ the PCN staff as required.
  • ICT: to work with member practices to develop and manage the use of SystmOne, TeamNet and other digital systems, including use of Healthcare Apps, to support the day to day operation and management of PCN clinical services. Acting as the Digital Champion for the PCN and working to support the roll out of digital initiatives.
  • Estates: to work with member practices and the PCN Leadership team to support the delivery of suitable estate for the PCN workforce.
  • Monitoring the progress of the PCN and constituent practices again the IIF targets, and reporting to the Board regularly on progress
  • Admin support – initially providing administrative support by arranging meetings, taking minutes and action notes as required
  • Alongside the rest of the PCN management team, responsibility for disseminating new information across the PCN member practices
  • Any additional project areas or work as required by the PCN Leadership team


Job responsibilities:

Service Delivery

  • Work to develop and support the PCN Treatment centre, alongside the lead clinicians and Operations Manager
  • Support the Operations Manager in working with the AECC to develop the PCN FCP service delivered in collaboration with the AECC.
  • Lead on the Tackling Health Inequalities programme for the PCN, utilising the DiiS to provide relevant data
  • Support additional future service delivery projects as the PCN matures

PCN Management

  • Supporting the day to day management of the PCN and the PCN Limited company as required by the PCN Leadership team


  • Leading on the operation and development of the PCN clinical systems, working with other PCN and practice colleagues
  • Work with PCN and practice colleagues to develop the use of TeamNet across the PCN
  • Working on the implementation of digital initiatives as determined by the PCN Board and Leadership team


  • Assist in the development of PCN and practice estate as required


Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.


Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work


The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
  • Work effectively with individuals in other agencies to meet patients’ needs
  • Effectively manage own time, workload, and resources



The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize people’s needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

  • Apply practice policies, standards, and guidance

Applications – See application form provided

Click here for the Person Specification:

Contact for further information: Jan Childs, Workforce Manager, Bournemouth East Collaborative. Jan.childs@dorsetgp.nhs.uk

Littledown Surgery, Harewood Crescent, Bournemouth BH7 7BU

CLOSING DATE: Sunday 28th August 2022

Employer Details

Bournemouth East Collaborative Primary Care Network

Contact for further information


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