Prescriptions Administrator

The Panton Practice

Closing date: 8 February 2023


Hours per week:  37.5 hours

Reports to:  Practice Manager

Job Summary

We are looking to appoint a Prescription Administrator to join our busy GP practice. The successful person will be the focal point of communication between the GPs, Nurse Practitioners and other clinicians as well as the receptionist, practice manager, patients and local chemist, and other members of the primary health care team, to ensure patients’ repeat medication is produced within the current protocols of the surgery.

The duties in this role will include co-ordinating and preparing repeat prescriptions for our patients, data entry onto patient records, EPS and liaising with patients and pharmacies.

You will also provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical and administration teams.


Job Responsibilities


  • To print off repeat medication requests from the surgery website, emails and patients’ online requests at least twice daily
  • To collect repeat prescription requests from the, post box and reception.
  • Ensure you have adequate stationery supplies in stock (Prescription Pads)
  • To liaise with patients and chemists regarding queries and requests and as part of any required projects, collaborations or investigations
  • To ensure repeat medication is issued in line with the protocols that are already in place and ensure that any queries raised are dealt with quickly and correctly
  • To ensure that patient queries on medication are highlighted to the relevant GP
  •       Respond to enquiries from patients, carers, secretaries, NHS administrators, Consultants or Network Pharmacy Teams in a courteous, timely and efficient manner and making precise records of the communications
  •   Provide effective administration service as part of the Practice team to ensure the smooth and uninterrupted service of prescription support to clinicians
  • Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward to our network pharmacy teams or clinicians for arranging recommended alternatives
  • Work under direction from lead GP to make drugs inactive if they have never been issued or have not been issued for the specified period of time.


  • To have a thorough knowledge of all practice procedures
  • Filing and retrieving paperwork/correspondence, including filing to patient records
  • Computer data entry, processing and recording information in accordance with practice procedures
  • Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
  • Cover sickness/annual leave and work reasonable overtime when required

Other Job Responsibilities




  • Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
  • Maintain an awareness of the Freedom of Information Act.
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data




  • The post-holder will manage their own and others’ health & safety and infection control as defined in the Practice’s Health & Safety Policy, the Practice Health & Safety Manual, and the Practice’s Infection Control Policy and published procedures.
  • Comply with Practice health & safety policies by following agreed safe working procedures
  • Actively report health & safety hazards and infection hazards immediately
  • Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
  • Undertaking periodic infection control training (minimum annually)
  • Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
  • Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
  • Reporting incidents using the organisations Incident Reporting System
  • Using personal security systems within the workplace according to Practice guidelines
  • Making effective use of training to update knowledge and skills




  • The post-holder will support, promote and maintain the Practice’s Equality & Diversity Policy.
  • No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
  • The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.


  • The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work




This job description is not intended to be exhaustive – it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.

Employer Details

The Panton Practice


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