Workforce Quality & Development Facilitator

Help & Care

Closing date: 13 February 2023


Job Title: Workforce Quality & Development Facilitator 


This role is on a salary scale of £25,437 to £30,079 per annum for working full-time 37 hours per week.

This is pro-rata £15,468 to £18,291 per annum for working part-time 22.5 hours per week OR pro-rata £20,624 to £24,388 for working part-time 30 hours per week.


Fixed term until 30th September 2023 (potential extension possible)


Part-time 22.5 OR 30 hours per week


Dorset with home working


This role will include attending meetings in the Dorset area, combined with homeworking. Therefore, the ideal candidate must live within easy travel distance to Dorset.

Closing Date: Monday 13th February 2023 at midday

Interview Date:  Thursday 16th February 2023


Help & Care

Starting as a small charity in 1985, Help & Care has since flourished and grown into an organisation that promotes dignity and independence for all people. We offer services in Dorset and across the Southcoast of the UK.

Help & Care has a vision of people living the lives they choose.  Everything we do is because someone, somewhere, wanted something different and better out of life and we were determined to help them to make it happen.

Workforce Quality & Development Team

Help & Care are a provider of accredited Personalised Care training. We have a team of 5 facilitators who work in partnership with several NHS Organisations, independent sector organisations and community interest companies who are known collectively as the Southwest Collaboration. Our Team coordinates and hosts training opportunities for Dorset and system partners across the region.

The Workforce Quality & Development Facilitator teams’ main purpose is to ensure that personalised care is explicitly embedded in all our practice. Working with colleagues across the Southwest and internally within our organisation and contributing to the Organisation Development Strategy working groups, you will be sharing learning and insights arising from your networks to support our ongoing improvement. The team are responsible for designing, delivering, and facilitating accredited personalised care training to non-clinical frontline staff.

This role presents an exciting development opportunity for a practitioner who wishes to extend their learning & experience.

The role encompasses supporting the co-ordination of the team training programme, with business administration tasks.



  • Contributing to the delivery and ongoing development of a Support & Supervision framework through collaboration across the organisation and with system partners
  • Supporting the growth and capacity of a Reflective Practice model across the organisation
  • Collaborating with system partners to support the design and implementation of bespoke Support & Supervision models across the Dorset ICS
  • Contributing to the ongoing development and delivery of PCI accredited training sessions
  • Embedding PCI Introduction to Practice sessions across the organisation
  • Collaborating with system partners in the design and delivery of emerging nonclinical approaches training – SMI, HiU, complex needs etc.
  • Contributing to the review of service user and staff feedback to help inform the development of training and service offerings
  • Attending and contributing to Organisational Development Strategy Work Stream groups
  • Brokering partner collaboration (specialist input, experts in the field) to enhance and positively challenge the organisation’s perspective and depth
  • Participating in feedback and data analysis using internal and, where applicable, external systems


  • Excellent communication, presentation and influencing skills
  • Proficiency in MS Office and web-based services
  • Experience and/or a qualification in coaching, counselling, teaching group facilitation or other areas involving reflective listening skills/behaviour
  • Experience of providing one-to-one Reflective Practice and/or group support
  • Excellent group and one-to-one facilitation skills
  • An understanding of the biopsychosocial model of health and the social determinants of health
  • A good understanding of the evidence base and development of self-management in the UK
  • Experience of successful partnership working across statutory, voluntary and community sector
  • A good understanding of Data Protection, GDPR and confidentiality
  • Experience of training others in coaching approaches/frameworks and models or other helping strategies e.g. Motivational Interviewing is desirable
  • Experience of working in a multidisciplinary team is desirable





  • Annual Leave: 25 days (5 weeks) per annum plus bank holidays. (Pro-rata for part -time employees)
  • Birthday Leave: All Staff receive their birthday off work as paid leave (1 day)
  • Buy Extra Annual Leave: Staff can purchase up to one week’s extra annual leave in addition to their annual entitlement
  • Flexible working: A range of flexible working arrangements
  • Employee Health & Wellbeing Service: Offering healthcare treatments, money towards the cost of dental treatment, eye tests and prescriptions, 24-hour access to GP helpline, discounted gym memberships, 24-hour counselling service (either via telephone or face-to-face) and much more
  • Cycle to Work’ Scheme
  • Training: Access to training/personal development
  • Hybrid working: Where you will be working from home for the majority of time

To find out more information, and to see an in-depth Job Description and Person Specification for this role, please visit our website vacancy page where you will be able to view and download a copy of these documents.

To apply, please submit your CV along with a personal statement explaining why you feel you would be suited to this role. If you are currently based outside the Dorset area, please explain how you will relocate or commute if appointed.

If you would like to discuss this opportunity, please contact Naomi Unwin on 07527 392730.

The role is mostly home working, however there will be a requirement to travel to Dorset on occasion for meetings.

To work from home, the successful candidate must ensure they have the correct workstation set up in line with the guidance set out by the Health & Safety Executive (HSE) and an assessment will be carried out to verify the workstation set up.

The nature of the job will require travel in the post holder’s car for which expenses will be paid as set by the Trustee Management Board.

We are an Equal Opportunities Employer and therefore offer an inclusive workplace. We strive to create a working environment that reflects the communities that we support; we therefore welcome applications from all members of the community.

We encourage you to apply early as we reserve the right to close this job advert sooner than the date specified if we receive a suitable number of candidates.

Employer Details

Help & Care


Careers in Dorset offer so much more!