Community Support Worker Co-ordinator, Band 5

Management/Health & Social Care

Posted: 1 week ago

Dorset HealthCare University NHS Foundation Trust

£24,214 - £30,112 p.a.


Dorset HealthCare is a dynamic, forward-thinking Trust, running 12 local hospitals and providing a wide range of integrated community and mental health services to a population of almost 700,000 people. Whether working in busy urban locations such as Bournemouth, Poole, Dorchester and Weymouth or serving residents in rural areas, our 5,000-strong workforce is at the heart of what we do.

Staff thrive in a supportive, ‘family’ atmosphere in which we recognise that the importance of how we do things is just as important as what we do, and what we achieve. We strongly encourage behaviours that promote compassion and care between colleagues, supporting staff to be proactive, positive, respectful, supportive, reliable and trustworthy. We are also an organisation which leads the way in challenging stigma and discrimination experienced by those with lived experience of mental health problems or emotional distress. We relish the chance to provide quality care – a recent survey showed that 90% of staff feel their work makes a difference to patients and service users.

As well as job satisfaction, staff enjoy benefits ranging from a car lease scheme to free use of beach huts, flexible working options and a host of advanced training and career development opportunities. We offer a 24/ 7 employee assistance service, alongside many health and wellbeing initiatives.

Dorset itself offers the opportunity for a truly outstanding work/life balance, whatever your age or outlook. Millions of people each year come to holiday in the place where most of our staff live and work every day - enjoying access to award-winning beaches along the Jurassic Coast World Heritage Site, picture-postcard villages, great weather and stunning countryside. We have excellent schools, top-rated family attractions and endless sporting/leisure opportunities, plus plenty of country pubs and lively nightclubs.

As part of Dorset’s Integrated Care System journey, six million pounds are being invested in Dorset’s Integrated Community and Primary Care Services. The aim is to develop an integrated workforce within localities, with a strong focus on partnership working. Services will be based upon the needs of people in each locality, and will focus on providing:


    • Services for people with high intensity and complex needs


    • A proactive approach to care for people with medium intensity needs caused by long term health problems


With this new investment, we are looking to employ a Community Support Worker Coordinator. This is an exciting role for someone seeking an opportunity to be part of a new and innovative team that helps shape the future of our services for the local community; making it a sustainable and forward thinking service to support people to stay well in their own homes.


This role involves leading and coordinating the domiciliary care service for a wide variety of patients, offering a short term service whilst a longer term package of care is being secured. Patients will be supported in their home environment to prevent avoidable hospital admissions, facilitate earlier hospital discharges as well as in-reaching to the wards.


You will need to work closely with the multi-disciplinary teams across North Dorset to ensure the team provide the best possible outcomes for the patients in our care.


Your role will include:


    • Scheduling Care Workers and putting together rotas


    • Acting as the first point of contact for Care Workers providing advice and guidance


    • Carrying out assessments and spot checks


    • Providing an excellent service for our customers, care workers and other healthcare professionals


    • Above all we need someone who wants to be part of a high quality service where everything is tailored around the patients’ needs.


    • Flexible around working hours between 08.00 - 20.00hrs. Possible weekend working in the future.


North Dorset is an exciting, vibrant and rewarding place to work where we all are focused on providing the highest standards of patient care and experience. We are committed to providing excellent standards of care to our patients and we know that to enable us to do this, the continuous professional development of staff in a supportive environment has to be a top priority for us, and it is!


About you


    • Attention to detail and ability to professionally communicate with Patients and staff is an absolute requirement.


    • Previous experience within a Care Setting is preferable.


    • Experience as a Care Coordinator or scheduler would be very desirable.


    • Ideally qualified to Level 3 Health & Social Care or equivalent is desirable and a good level of IT proficiency is essential.


    • A car driver is essential.



For further details / informal visits contact:

Anne Hiscock - Matron, Yeatman Hospital - 01305 361562


Janine Duffett - ICRT Lead, Sherborne - 01305 361549


Sara Froud - North Dorset Locality Manager - 01258 394049

Our vision:

is to lead and inspire through excellence, compassion and expertise in all we do.

Our ambition:

is to inspire patients, partners, local people and professionals alike by achieving excellent clinical outcomes and experiences, by supporting people with compassion and kindness, and by being experts in our roles.

Our Behaviours:

How we do things around here is just as important as what we do and what we achieve. Our behaviours provide a guide to bringing our vision to life, and help everyone think about how they approach their work and other people. The behaviours below, have been identified by those within and external to Dorset HealthCare as being the most important, and are behaviours we hope everyone will experience at Dorset HealthCare.





Reliable and Trustworthy

Be part of an organisation leading the way to challenge the stigma and discrimination experienced by those with lived experience of mental health problems or emotional distress.


Before applying for this post, please refer to the ‘Information for applicants’ for further guidance on the recruitment process. Please also ensure that you have read the job description and person specification carefully.

It is sometimes necessary to close vacancies before the closing date due to an exceptional response - please apply for this vacancy as soon as possible.

Please note the Trust does not pay interview expenses.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system, TRAC. All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through the NHS Jobs website. By applying for this post you are agreeing to Dorset HealthCare transferring the information contained in this application to its preferred applicant management system and to accept a privacy notice under the General Data Protection Regulations (GDPR).