At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We like to do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, a vibrant urban location, thriving seaside spot, or the among the rolling hills of a stunning rural setting, there are a lot of ways you can make a difference in our local communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future – we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team. You’ll challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

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Joining us as a Health Advisor in our 111 service will provide you with a great opportunity to make a real difference by working for an organisation dedicated to delivering safe, responsive and patient focused service to people requiring healthcare advice and assistance. The 111 service is available 24 hours a day, 7 days a week, 365 a year.

Our Health Advisors are the very first point of contact for all who use the 111 service. Joining us in this role, you will find a busy, friendly environment of likeminded people, dedicated to providing excellent care services.

Your entry into the role will be fully supported with a structured training programme, based at the Dorset 111 Hub. Once you have passed the training you will be supported through on-going supervision and support from senior colleagues, including a team of clinicians.

Applicants must have a good all-round education and a passion for providing excellent customer service. You do not need to have worked in healthcare before, but should be able to demonstrate good communication skills.

• Full time hours available - please see attached documents for example rotas.
• You will be expected to work a flexible rota that covers the service and will include weekends, nights and bank holidays
• Training is full time Monday-Friday 09:00-17:00 for the 5 weeks starting on 27 June 2022.
• Watch our short film for an insight into the role of the Health Advisor here - Health Advisor Role and see why you should join us at 111 in Dorset here - Join us at 111

Interview dates will be held on 20 April 2022.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check.

For further details / informal visits contact:

Name:  Stephanie Pitman

Email address:  Stephanie.pitman@nhs.net

Telephone number:  0300 369 0004

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What working for us will provide:

• 27 days of annual leave, rising to 33 over ten years
• Excellent NHS pension scheme
• Health and wellbeing services
• Flexible working options, including family-friendly hours
• Free training and one-to-one career coaching to reach your career goals
• Preceptorship programme for newly qualified nurses and AHPs
• Access to nine staff networks – have a voice and transform our Trust
• Relocation costs where applicable
• Salary sacrifice scheme opportunities – including childcare vouchers, car lease and cycle scheme, home technology equipment, and buying and selling annual leave
• NHS discounts to save on your shopping, gym membership and more

Visit our careers website to learn more about our culture, staff stories, benefits, development programmes and opportunities.

What you need to do:

Before applying for this post, please do ensure that you have read the job description and person specification requirements. If you think you have everything we're looking for, then we'd love to hear from you, alternatively if you would like more information about the role please do not hesitate to contact us.

After applying via NHS Jobs your application will be imported into our preferred third party recruitment system, TRAC. All information about your application will come from apps.trac.jobs. You won’t be able to track progress of your application or receive messages through NHS Jobs. By applying for this post you are agreeing to Dorset HealthCare transferring the information contained in the application to Trac and accept a privacy notice under the General Data Protection Regulations (GDPR).

Applicants who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Further guidance can be found on the gov.uk website.