Patient Administrator

Outpatients

Posted: 1 week ago

Poole Hospital NHS Foundation Trust

£17,787.00 - £20,448.00 pa pr

Permanent


Where are you heading?

Poole Hospital offers all you need to start or develop your career

Come and join us at Poole Hospital NHS Foundation Trust. Not only is it a great place to work; it's also a wonderful place to live. The town has great transport links, a bustling quay and some of the best beaches in England. You’ll also have easy access to the Dorset countryside, renowned for its areas of outstanding natural beauty and the spectacular Jurassic Coast, ideal for sports and outdoor activities.

Poole Hospital is one of the largest employers in the region and highly regarded across the NHS, consistently featuring within the top twenty per cent in both national patient and staff satisfaction surveys. We pride ourselves on positive team work, professional development and support staff to reach their fullest potential. All of this is underpinned by our unique philosophy, The Poole Approach, which pledges that we will strive at all times to provide friendly, professional, person-centred care with dignity and respect for all.

This is an exciting time for our staff, following a recent review of healthcare services in Dorset which will see major changes to the way healthcare is provided in our region. As one of the two acute NHS providers in the east of the county, our services will be closely linked to those provided at the Royal Bournemouth & Christchurch Hospital NHS Foundation Trust. We’re working in close collaboration to deliver excellent emergency and planned care over the two sites, for the people of east Dorset.


The Outpatient Administrator role provides a caring service to our patients.

The role involves providing an appointment booking service, liaising with Consultants, medical secretaries, the Primary Care Trust and other departments in the Trust.

The Administrators book patient appointments from referral letters and are the first point of contact on the patient's pathway through the hospital.

The role involves data input, providing an efficient telephone service and assisting patients with their appointments. You will also be required to provide a welcoming receptionist service to our patients attending the Outpatient clinics, which includes checking patient's details, booking follow up appointments and ensuring the clinics are ready for the clinicians and patients.

To succeed in this role you will need to possess good communication skills and have a passion to deliver outstanding service to our patients. Accuracy and attention to detail are essential requirements together with the ability to multitask in a busy environment. Good team skills are also an essential requirement.

The Outpatients Department is an exciting place to work in and for many patient's the 'window of the hospital'. We look after approximately 200,000 patients per annum and aim to provide an excellent and caring service at all times. It is a friendly environment with the administrators providing clerical support to our clinical colleagues. The department operates between the hours of 07.30 and 18.00 and staff work on a rotational shift basis.

If this job requires you to have a DBS check to enable you to properly fulfill the requirements of the job, on appointment you will be required to repay the cost of obtaining a DBS check and this amount will be reclaimed from your salary.

PREVIOUS APPLICANTS NEED NOT APPLY.

Closing date: 25-Apr-19

Proposed interview date: 09-May-19

For further details / informal visits contact:

Bobbie Shaw - Administration Lead - 01202 442875




Unless otherwise stated in the advert text, all applications for this post need to be made ONLINE. To apply for this position please click the “Apply for this job” button at the end of the advert and log in/register with this site as directed. Please ensure that you read the Job Description/Person Specification carefully and complete the supporting information section of the application form. Please note that this vacancy may close before the advertised closing date if a high volume of suitable applications are received.

Poole Hospital NHS Foundation Trust is committed to safeguarding and promoting the welfare of children/young people and vulnerable adults, and therefore criminal record checks will be undertaken for successful candidates as applicable to the position. Where this applies and you are successfully appointed, you will be required to repay the cost of obtaining this check via a deduction from your salary.

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