Receptionist / Ward Clerk

Palliative Medicine

Posted: 1 week ago

Poole Hospital NHS Foundation Trust

£17,652.00 - £19,020.00 pa pr


Where are you heading?

Poole Hospital offers all you need to start or develop your career

Come and join us at Poole Hospital NHS Foundation Trust. Not only is it a great place to work; it's also a wonderful place to live. The town has great transport links, a bustling quay and some of the best beaches in England. You’ll also have easy access to the Dorset countryside, renowned for its areas of outstanding natural beauty and the spectacular Jurassic Coast, ideal for sports and outdoor activities.

Poole Hospital is one of the largest employers in the region and highly regarded across the NHS, consistently featuring within the top twenty per cent in both national patient and staff satisfaction surveys. We pride ourselves on positive team work, professional development and support staff to reach their fullest potential. All of this is underpinned by our unique philosophy, The Poole Approach, which pledges that we will strive at all times to provide friendly, professional, person-centred care with dignity and respect for all.

This is an exciting time for our staff, following a recent review of healthcare services in Dorset which will see major changes to the way healthcare is provided in our region. As one of the two acute NHS providers in the east of the county, our services will be closely linked to those provided at the Royal Bournemouth & Christchurch Hospital NHS Foundation Trust. We’re working in close collaboration to deliver excellent emergency and planned care over the two sites, for the people of east Dorset.

We are currently looking to appoint a part time receptionist/ward clerk who is professional, experienced and well-organised as part of a busy but varied job share position. 15 hours per week over Thursdays and Fridays. The role will be expected to help cover holidays and sickness for your job share colleague.

Forest Holme Hospice is a 12 bedded specialist palliative care unit at Poole Hospital. It is part of the Specialist Palliative Care Service which includes community and hospital teams, Family Support Service, Lymphoedema clinics, Complementary Therapies and Forest Holme Hospice Charity.

There are many visitors to Forest Holme on a daily basis so duties will include receiving all visitors, patients, relatives and colleagues to the unit with dignity and respect, maintaining a courteous, reassuring, sensitive and helpful manner at all times, especially when dealing with patients and their families / bereaved relatives who are extremely upset.

Duties also include admin and clerical support to the inpatient unit, Lymphoedema service, and the Family Support service, organising admissions, discharges and transfers, managing clinics, sending out appointment letters and answering the ward telephone. Experience of computer use, data input and using email is required. The role is varied and interesting.

Experience of working within a healthcare environment would be an advantage, although is not essential. The successful applicant must have good clerical skills, effective communication and interpersonal skills, and accurate computer skills.

If you feel you fit this description and have the ability to present a positive and professional image for the department we would be delighted to hear from you.

Please note: if this post requires you to have a DBS check to enable you to properly fulfil the requirements of the role, on appointment you will be required to repay the cost of obtaining a DBS check and this amount will be reclaimed from your salary.

Closing date: 30/08/2019

Provisional interview date: weeks commencing 09/09/2019 & 16/09/2019.

For further details / informal visits contact:

Simone Burne ( Ext. 8118.

Unless otherwise stated in the advert text, all applications for this post need to be made ONLINE. To apply for this position please click the “Apply for this job” button at the end of the advert and log in/register with this site as directed. Please ensure that you read the Job Description/Person Specification carefully and complete the supporting information section of the application form. Please note that this vacancy may close before the advertised closing date if a high volume of suitable applications are received.

Poole Hospital NHS Foundation Trust is committed to safeguarding and promoting the welfare of children/young people and vulnerable adults, and therefore criminal record checks will be undertaken for successful candidates as applicable to the position. Where this applies and you are successfully appointed, you will be required to repay the cost of obtaining this check via a deduction from your salary.

Please note that we use a third party system (TRAC) to process all job applications. After applying via NHS Jobs, your submitted application will be imported into this system and all subsequent activity and communication regarding your application will be managed via Please ensure you read our ‘Supplementary Privacy Notice for Recruitment Processes’ and any other guidance we have published on the right of this advert under ‘Additional Documentation’. By applying for this post, you agree to your information (and any attachments) being transferred from NHS Jobs to TRAC, and processed in the ways described in our privacy notice.



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Job Reference

Reference: 428-ATR10781

Closing Date: 30/08/2019

Interview Date: 09/09/2019