Here For Each Other staff wellbeing service Q&A
Who is this service for?
It’s for any member of staff working in any role for the NHS, the two unitary councils, and the care sector in Dorset. It’s designed to complement employers’ existing wellbeing support. If you’ve already explored what your own organisation offers and need more, or you would rather approach external support, we’re here for you.
I don’t know what I need, is this the right service for me?
We’re skilled in asking the right questions. Our assessment will identify what you need and across the team we can work together to design the best support for you.
How are you different from what’s already available?
We have a collaborative approach with our partner organisations and are here to complement – not replace – the wellbeing support you can already access from your employer. We also want the service to be flexible and responsive, adding extra capacity and services where we discover there’s a gap or a need.
What type of support could I get?
It totally depends on the outcome of the initial assessment. We offer a variety of support, ranging from simple advice and guidance, through to a bespoke treatment plan, signposting or access to other physical or mental health services. We will talk through the options with you and agree a way forward together.
Will what I tell you be kept confidential?
Yes – like any NHS service, any information you give us will be held in line with Information Governance.
Will I have to wait long to get support?
Referrals are monitored and the phone line is staffed 8am-4pm Monday-Friday. We will acknowledge your referral within 72 hours. An initial assessment will take place within seven days of the acknowledgment.
What experience do the people in the service have?
We have a multi-disciplinary team of experienced staff, with specialists in a variety of fields. We work together, combining our collective expertise and experience in mental and physical health. We like to consider a person’s complete wellbeing – their mental and physical wellbeing are inextricably linked. Find out more about the team.
What happens when I ring the Hub or submit a referral form?
If you ring the Hub we’ll take your details and talk you through series of questions to understand why you’re calling. That info is passed onto an appropriate clinical member of the team who will call you for assessment.
- If you send a referral form through the website your first contact will be with a clinical member of the team.
- If you refer a colleague through the website a team member will follow up with a phone call before an assessment.
- If you refer a team through the website a team member will follow up with a phone call to the team leader.
I’ve heard there’s MSK support on offer. What does that mean in practice?
The physios in our team are focused on health promotion. We can complete assessment and offer support, motivation and guidance to improve your overall health. We adopt a proactive approach to workplace wellbeing and focus on prevention, as well as being highly responsive to individual and team needs.
As part of a multi-disciplinary team, our physios work alongside psychological support to deliver a person-centred, whole mind and body approach. We understand that exercise and movement are essential to health, and this service allows us to holistically address issues.
Our team can offer support and guidance on musculoskeletal issues, and make sure you are being signposted to the right service as well as giving advice in the meantime.
We work closely with many other services across Dorset to help with streamlined access to services, and to make sure you can access the most suitable service at the earliest point possible.
Some of the services that we offer are:
- Postural awareness course
- Yoga and pilates sessions
- Movement and wellbeing contracts
- Motivation and guidance on how to return to or increase exercise safely
- Manual handling issues/ advice – signposting or supporting
- MSK assessment, advice and support
- Advice regarding sleep
- Ergonomic advice
- Exercise prescription
- Guidance and advice regarding recovery following COVID
This list is not exhaustive, and we are keen to work with you to develop bespoke solutions for you or your team.