Physiotherapy Administrator, Band 2

Administration

Posted: 2 years ago

Dorset HealthCare University NHS Foundation Trust

£18,546 - £19,918 p.a. pro rata

Permanent

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We like to do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, a vibrant urban location, thriving seaside spot, or the among the rolling hills of a stunning rural setting, there are a lot of ways you can make a difference in our local communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future – we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team. You’ll challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.


Pan-Dorset Physiotherapy Administration team is currently looking to recruit both part and full time administrators.

The role includes dealing with considerable range of telephone queries for the majority of the day, arranging appointments, managing patient correspondence, data inputting. Processing referrals and at times covering the reception desk.

We have part and full time vacancies available.

In addition to dealing with patients a key part of this role is to provide administrative support to the Physiotherapy Teams to enable them to run their clinics effectively.

You will need to be highly organised with excellent communication skills and a strong commitment to delivering a customer focused service. This is a very busy department and you will be required to effectively manage multiple and diverse work streams.

You will need to have a good level of computer literacy and knowledge of general office systems. Experience of SystmOne would be useful but not essential as full training will be given for all aspects of the job.

The Job description, which includes a person Specification, provides a full outline of the responsibilities and requirements for this role. Please use your supporting statement to demonstrate how you meet the person specification.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

For further details / informal visits contact: Lauren Carney, Admin Supervisor at lauren.carney@nhs.net / 07721237852.




What working for us will provide:

  • 27 days of annual leave, rising to 33 over ten years
  • Excellent NHS pension scheme
  • Health and wellbeing services
  • Flexible working options, including family-friendly hours
  • Free training and one-to-one career coaching to reach your career goals
  • Preceptorship programme for newly qualified nurses and AHPs
  • Access to nine staff networks – have a voice and transform our Trust
  • Relocation costs where applicable
  • Salary sacrifice scheme opportunities – including childcare vouchers, car lease and cycle scheme, home technology equipment, and buying and selling annual leave
  • NHS discounts to save on your shopping, gym membership and more

Visit our careers website to learn more about our culture, staff stories, benefits, development programmes and opportunities.

What you need to do:

Before applying for this post, please do ensure that you have read the job description and person specification requirements. If you think you have everything we're looking for, then we'd love to hear from you, alternatively if you would like more information about the role please do not hesitate to contact us.

After applying via NHS Jobs your application will be imported into our preferred third party recruitment system, TRAC. All information about your application will come from apps.trac.jobs. You won’t be able to track progress of your application or receive messages through NHS Jobs. By applying for this post you are agreeing to Dorset HealthCare transferring the information contained in the application to Trac and accept a privacy notice under the General Data Protection Regulations (GDPR).

Applicants who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Further guidance can be found on the gov.uk website.

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Job Reference

Reference: 152-C578.21

Closing Date: 2022-04-04

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