Business & Performance Support Officer, Band 5

Business & Performance

Posted: 2 years ago

Dorset HealthCare University NHS Foundation Trust

£25,655 - £31,534 p.a.


At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We like to do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, a vibrant urban location, thriving seaside spot, or the among the rolling hills of a stunning rural setting, there are a lot of ways you can make a difference in our local communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future – we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team. You’ll challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

There is more to working in the NHS than meets the eye! The care our services provide is at the forefront of modern clinical nursing and providing “Outstanding” healthcare closer to home.

Behind the scenes front line staff are supported by friendly, professional, experienced, focused teams who are passionate about helping staff deliver high quality services. We strive to be better every day.

We are looking for two exceptional individuals to join our high performing, fast paced, Business & Performance Team to provide performance and service improvement business support across the two operational directorates Children, Young People Families & Mental Health, Learning Disabilities and Community Health Services.

The Support Offer roles are new to the Business & Performance Department which will see you working as part of a unique team spanning corporate and operational services who are responsible for developing, reporting & monitoring compliance against all Key Performance Indicators (KPI’s)/metrics to evidence effective use of resources across multi-million-pound contract management processes. To achieve this, you will be working in support of the Performance Managers and assist the Service Improvement Managers take forward their programme of works to identify, review, and implement performance processes.

Key elements individuals require for this role include,

  • Project Management experience with a track record of delivery ideally within a health care setting in particular process and data flow mapping
  • Experience of coordinating conflicting priorities/workloads meeting deadlines
  • Proven record of effective organisation and documentation/record keeping
  • Knowledge/ previous experience of the principles of NHS Contract performance monitoring
  • Ability to interpret complex data to help services see where improvements can be made

This is an important role that sits within the Trusts Corporate structure but is very much an operational interfacing role. Excellent communication skills and the ability to develop and sustain relationships are a must as well as a sense of humour and flexible approach. As a member of the Business and Performance team you will be an ambassador for the department, and it is essential you are able to build and maintain excellent working relationships with a wide range of people.

Interview Date: 11 April 2022

For further details / informal visits contact: Lindsey White, Business Partner at / 07767795450.

If you are interested in working in one of the most beautiful parts of the country in this exciting new role please contact Emma Baker, Business Partner CHS at 07785632866.


What working for us will provide:

  • 27 days of annual leave, rising to 33 over ten years
  • Excellent NHS pension scheme
  • Health and wellbeing services
  • Flexible working options, including family-friendly hours
  • Free training and one-to-one career coaching to reach your career goals
  • Preceptorship programme for newly qualified nurses and AHPs
  • Access to nine staff networks – have a voice and transform our Trust
  • Relocation costs where applicable
  • Salary sacrifice scheme opportunities – including childcare vouchers, car lease and cycle scheme, home technology equipment, and buying and selling annual leave
  • NHS discounts to save on your shopping, gym membership and more

Visit our careers website to learn more about our culture, staff stories, benefits, development programmes and opportunities.

What you need to do:

Before applying for this post, please do ensure that you have read the job description and person specification requirements. If you think you have everything we're looking for, then we'd love to hear from you, alternatively if you would like more information about the role please do not hesitate to contact us.

After applying via NHS Jobs your application will be imported into our preferred third party recruitment system, TRAC. All information about your application will come from You won’t be able to track progress of your application or receive messages through NHS Jobs. By applying for this post you are agreeing to Dorset HealthCare transferring the information contained in the application to Trac and accept a privacy notice under the General Data Protection Regulations (GDPR).

Applicants who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Further guidance can be found on the website.

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