Appointments Clerk / Receptionist – Christchurch Hospital Outpatient


Posted: 2 years ago

University Hospitals Dorset NHS Foundation Trust

£18,546 - 19,918 pa/pro rata


We recently went into partnership with Bournemouth University and, with the merger of Poole Hospital and Royal Bournemouth & Christchurch Hospital NHS Foundation Trusts, became University Hospitals Dorset NHS Foundation Trust this is a really exciting time to join us!

Our ambitious multi-million pound plans to develop our sites are well underway, including developing RBH as the major acute and emergency hospital in East Dorset, PH as the major planned care hospital, and ambitious plans for Christchurch to support on-going patient treatment.

Joining UHD gives you the opportunity to enjoy all that Dorset has to offer. Bournemouth is a vibrant university town , and Poole has a large natural harbour and is perfect for water sports or relaxing at a quayside restaurant.

With both the New Forest and Isle of Purbeck on our doorstep, over 7 miles of stunning sandy beaches and coastal paths, we are located within an area of amazing beauty providing a great place for you to achieve your rewarding work life balance.

The Outpatient Booking Team at Christchurch Hospital is currently looking for a Receptionist/ Appointments Clerks to join the existing Booking team

Whilst on the reception desks you will be dealing with patients attending outpatient appointments in various specialities within the Trust. You will need to ensure that patients attending for an outpatient appointment receive a friendly welcome to the hospital, have their demographic details checked along with their attendance being recorded on the computer.

In the call centre you will be involved in making and receiving telephone calls to patients regarding forthcoming appointments and sending out appropriate documentation.

You will be working closely with other clerks and appointment staff as well as Consultant and Nursing staff. Previous NHS and general office experience is preferable but not essential as training will be provided. You will have basic computer skills and numerical accuracy. You must be able to demonstrate that you can work effectively as a team member and have clear verbal and written communication skills.

Flexibility in hours may be required especially during periods of team member’s annual leave.

Future opening hours may include weekend clinics so you will need to be flexible.

Hours: Monday, Tuesday, Thursday, Friday 8.30-16.30

Base Location: Christchurch Hospital, although may include working at other sites in the future

Interview Date: TBC

For further details / informal visits contact:

Sarah Telephone number 0300 019 5469

We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.

We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.

At UHD our active staff network groups are Black Asian Minority Ethnic Group (BAME), Lesbian, Gay, Bisexual and Transgender Network Group (LGBTQ+), European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.

As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.

Please note:

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated.

Staff recruited are expected to be available to work flexibly across all our Trust locations when service demands require it.

This advert may be closed early if sufficient applications are received.

Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.



Enter your email address to receive job updates similar to this role

I agree to the email T&Cs

Job Reference

Reference: 153-RG-10407

Closing Date: 2022-04-06

Further Links